Returns Policy

Inspection before payment and returns after purchase are different. Your legal rights remain in place.

Ask for inspection before shipping. If enabled, check the parcel and decline it before paying for the item. Courier charges may still apply.

For eligible distance purchases, reply in your product conversation or write to us within 14 days of delivery to withdraw; no reason is needed. Return the item within 14 days of your notice. Ask for instructions first and do not send it cash-on-delivery. You pay return postage if told before purchase, unless the law or our agreement says otherwise.

Some personalised or unsealed hygiene items are excluded. In-store purchases do not automatically qualify. For faulty, damaged or incorrect items, contact us; your legal rights still apply.

We refund the item and any standard delivery you paid within 14 days of your notice. We may wait for the item or proof of return. Refunds use the original payment method unless you agree to another no-fee option. For cash-on-delivery, we arrange a no-fee refund method.